Customer Service Specialist

Ft. Lauderdale, FL

ExamWorks, Inc., a medical legal services company, is the first truly national independent medical examination and review company that provides essential expertise to the legal and insurance industries as well as federal and state agencies, third-party administrators and self-insured parties. The company's portfolio of services include medical assessment programs designed to meet the specific needs of first-party insurers, attorneys, municipalities and third-party administrators pertaining to automobile, short-term and long-term disability, group health, liability, no-fault and workers' compensation claims.  The current service offerings include: independent medical examinations peer review and bill review services.

Description

We are looking for an individual who understands what it takes to provide exceptional customer service.  Applicants are required to be good team players with excellent verbal and written communication skills.

Responsibilities:

•  Prepare and ship out medical records and/or film to examination locations

•  Coordinate movement of files and records throughout the entire process

•  Maintain internal files including filing and retrieval

•  Work with peers to ensure charts are managed by priority

•  Scanning and storing of records digitally

•  Internal contact for examination location

•  Communicate with clients, physicians, attorneys and claimants in an effective and professional manner via    telephone and email 

 Requirements:

•  High School diploma

•  Prior computer experience including MS Word and Outlook

•  Working knowledge of office machines (copier, scanner, etc.)

•  Prior customer service or legal office experience helpful

•  Bi-lingual in English and Spanish a plus